Date: August 1, 2026
1. Introduction
Welcome to NPES Technologies (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (www.npestech.com) and interact with our services.
This policy is designed to comply with global and regional data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and India’s Digital Personal Data Protection (DPDP) Act.
2. Information We Collect
We collect information to provide better services, process your engineering inquiries, and improve our digital presence. The types of data we collect include:
Personal Information Provided Directly by You:
- Contact Information: Name, email address, phone number, and company name when you request a quote, download a catalogue, or contact our support team.
- Verification Data: One-Time Passwords (OTP) or similar verification metrics used during the quote request process.
- Communication Data: Any feedback, project specifications, or details you share via our contact forms, email (marketing@npestech.com / service@npestech.com), or WhatsApp.
Automated Data & Usage Information:
- Device & Connection Data: IP addresses, browser types, operating systems, and device identifiers.
- Usage Data: Pages visited, time spent on the website, referring URLs, and website navigation behavior.
3. How We Use Your Information
We process your data strictly for legitimate business purposes associated with manufacturing, supplying, and servicing pharmaceutical processing machinery. Your information is used to:
- Process and respond to your requests for quotes and machinery catalogues.
- Verify your identity and contact details via OTP for secure communications.
- Provide customer service, technical support, and after-sales assistance.
- Deliver relevant updates regarding our machinery, spare parts, and AMC services.
- Analyze website traffic to improve user experience, website functionality, and content layout.
- Comply with legal obligations, enforce our terms, and protect against fraudulent activities.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.
- Essential Cookies: Required for basic website functionality, such as security and network management.
- Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may result in some features of our website functioning incorrectly.
5. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal data to third parties. We only share your information under the following circumstances:
- Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., website hosting, OTP SMS gateways, and CRM platforms). These providers are legally bound to keep your data confidential.
- Legal Compliance: We may disclose your information if required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of NPES Technologies, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.
6. Data Storage, Security & Retention
Security Measures: We implement robust, industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmissions and secure server hosting.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, enforce our agreements, or as required by applicable laws. Once the data is no longer necessary, it is securely deleted or anonymized.
7. User Rights & Choices
Depending on your location, you possess specific rights regarding your personal data under laws like the GDPR, CCPA, or DPDP Act:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to legal and contractual constraints.
- Right to Object / Opt-Out: You may opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
- Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you.
To exercise any of these rights, please contact us at [Insert Dedicated Privacy Email, e.g., privacy@npestech.com].
8. Children’s Privacy
Our website and engineering services are intended for a B2B audience and general professionals. We do not knowingly collect personal information from children under the age of 16 (or the applicable age of digital consent in your jurisdiction). If you believe we have inadvertently collected data from a child, please contact us immediately so we can remove the information.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Any modifications will be posted on this page with an updated “Effective Date.” We encourage you to review this page frequently to stay informed about how we protect your data.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Physical Office Address: Shop No.7, Attibele, Anekal Road, Anekal Taluk, Bangalore-562107, India
Data Privacy Officer / Legal Contact: Deepak Kumar
Email: marketing@npestech.com / service@npestech.com
Phone: +91-8300107682 / +91-9449698496